FAQs
We will arrange for an advisor to visit you in your home at a time that is convenient for you. An advisor will contact you within 48 hours and aim to book a visit in next 5 days from when you book an appointment, but this may vary depending on location and advisor availability.
Complete your details on our online appointment form and we’ll be in touch to arrange a convenient time
You can cancel you appointment by calling our customer services team on 0174 832 2253
We require 50% of the payment upfront at the time of placing an order. The remaining 50% is due prior to installation when we book your fitting appointment. We will require this payment two days before your installation at the very latest. We do not offer finance options currently.
Your blinds will be ready to be fitted two to three weeks after you placed your order. Your advisor will arrange the fitting time with you when you place your order.
It depends on the product but roughly we suggest the installation date between 12 to 14 weeks of placing the order.
There is no cost to rearrange a fitting and the simplest way to do so is by contacting customer services team on 0174 832 2253.
No, due to the product being bespoke once your final order has been submitted, we cannot make any amendments to the blinds order.
Once you have paid your deposit for shutters , you will have a 24-hour cooling off period. During this time, you are free to make minor changes to your order (colour, hinge type, etc.). Thereafter, we will go into production and no further changes can be made.
Yes, the old blinds need to be removed but we do help out in special circumstances.
The disposal of blinds and shutters will be charged depending on the waste
We have many solutions to help you reduce your heat loss, which not only look cosy, but also have practical benefits too. These include beautiful made-to-measure blinds, luxurious lined curtains and our stunning range of stylish shutters. We also offer performance fabrics which will help to keep the precious heat inside your home.
Your local advisor will be delighted to collaborate with you and help you choose the best solutions to keep your home at a more comfortable temperature, and will bring our full range to show you at your in-home appointment.
Windows can account for up to 20% of heat loss in a home. Our made-to-measure window dressings can help you to reduce this heat loss by trapping a layer of air between the fabric and the glass, and help to regulate the temperature in your home all year round. Layering blinds and shutters can further help to reduce your heat loss.
We have a wide selection of blackout blinds in our Roller range including designs suitable for children’s bedrooms. All our Roman blinds are available with a blackout lining, as are our curtains. Pleated blinds with special coating are available to reduce the light coming into your room.
We offer a range of PVC blinds in our Roller and Vertical blinds ranges. Our Wood Illusions blinds are a great alternative to Wood Venetian blinds are they will not warp in damp conditions. You could also consider our Eco-wood waterproof shutters too.
All our product conform with European safety standards (BS EN 13120).
Motorised products, Shutters & Perfect fit frames.